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And for the record...
Rutgers isn't "the only customer without blame" -- Rutgers is an amazing guy, and just an incredible type of very special customer that any company should be over the moon to have. The unprompted, original investigation he did and the lengths he went to try, repeatedly, to help out were far above and beyond what is in any way reasonable or expected.
Rutgers was exceptional.
The arrogance required to reduce an amazing customer like that to something like "barely adequate", and all others by extension to dreadfully lazy in "their duties" of following NYRA and NY state law is literally mind-boggling.
We each of us buy products from a thousand companies a year. We have zero responsibility to act as outside legal counsel for a single one of them.
Zero.
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